Refund policy

Refund & Returns Policy

Effective date: October 3, 2026

14-Day Return Window

We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition with all tags attached.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Swimwear (all styles)

How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

Email: hello@sayaresort.com
Phone: +20 12 28787700

Please include your order number and reason for return. We will provide return instructions once your request is reviewed.

Condition Requirements

Items must be returned in their original condition:

Unworn and unwashed
All original tags attached
Original packaging where possible

Items that do not meet these conditions will not be accepted and will be returned to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.

Exchanges

If you would like to exchange an item for a different size or colour, please contact us at hello@sayaresort.com. Exchanges are subject to availability.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue promptly.